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May 30, 2017

How to Resync Your Activity Tracker

Written by Jennifer Van Allen
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Our platform syncs with popular activity trackers, so that your physical activity will be automatically uploaded to your Runcoach or Movecoach log. We sync with Fitbit, Apple HealthKit (Apple Watch),* Garmin, Strava Garmin Wellness, Nike+, Jawbone, and Runkeeper.

If there is ever any interruption in the flow of data between your tracking service and your  Movecoach or Runcoach log, a resync may resolve the issue.

Resync On Your Computer
Take the steps below to resync, using our web platform on a computer.

  1. Log in.
  2. Select “Training.”
  3. Click on “Sync” at left, just on top of the calendar
  4. Click “Unsync”
  5. Select the service to sync

Resync on Your Mobile Device
Take the steps below to resync Movecoach or Runcoach with your favorite activity tracker on your mobile device:

  1. Open the App
  2. Click on the person icon on the left bottom corner
  3. Select "More" at the top.
  4. Select "Sync a Service."
  5. Tap "Unsync" the service.
  6. Choose "Yes."
  7. Select the service to sync.
  8. Select “Start Syncing.”

Apple HealthKit
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If you are using Apple HealthKit, set your permissions  to "All Categories On" to ensure that Movecoach and Runcoach can read the activity that HealthKit records.
Here's how to do that:
  1. Open the HealthKit App. (It is the White App with the Heart icon)
  2. Tap "Sources."
  3. Tap Movecoach or Runcoach.
  4. Tap "All Categories On."

Any questions? Contact Us.

Last modified on June 14, 2017
Jennifer Van Allen

Jennifer Van Allen

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